Privacy Policy

At DigiMotion AI, we are committed to protecting your privacy and maintaining the highest standards of data security. Your trust is fundamental to our relationship, and we take our responsibility to safeguard your personal information seriously. This Privacy Policy outlines how we collect, use, process, and protect your data when you interact with our platform, services, and website. By using DigiMotion's services, you acknowledge that you have read and understood this policy and consent to our data practices as described herein.

Information We Collect

When you submit a lead inquiry or create an account with DigiMotion, we collect information such as your name, email address, phone number, company name, industry, and company website. During our onboarding process, we also collect brand-related information including brand colors, target audience details, platform preferences, brand voice descriptions, and product descriptions. This information is used to create customized AI-generated video ad content tailored to your brand.

We automatically collect technical data including your IP address, browser type, device information, and usage patterns to optimize your experience and ensure platform security. As you use our video production, script review, and creative tools, we collect data about your interactions, preferences, and content decisions to improve our service and deliver better results.

How We Use Your Information

We use your personal data primarily to deliver our core services: AI-powered UGC video ad creation, script generation, actor casting, video production, and creative review. Your brand information directly informs the AI models that generate scripts, select voice talent, and produce video content on your behalf.

Your information also enables us to communicate with you about production updates, video delivery notifications, billing matters, and service improvements. We may analyze usage patterns and production metrics to enhance our platform and develop new features. Additionally, we use your data to provide customer support, resolve technical issues, and ensure compliance with legal obligations.

AI-Generated Content

DigiMotion uses artificial intelligence technologies provided by third-party AI service providers to generate scripts, character images, voice audio, and video content. Your brand information, product descriptions, and creative brief data are processed by these AI systems to produce customized video ads. We do not use your brand data to train AI models for other customers. The AI-generated content produced for your account is created exclusively for your use.

Data Security

DigiMotion implements industry-standard security measures including encryption, secure data transmission, and access controls to protect your information from unauthorized access, disclosure, or misuse. We store your data on secure cloud infrastructure with multiple layers of protection. Our security protocols are continuously updated to address emerging threats. In the unlikely event of a data breach, we commit to notifying affected users and relevant authorities promptly as required by applicable laws.

Payment Processing

All payment processing is handled by our third-party payment processor. We do not store your credit card numbers or bank account details on our servers. Our payment processor is PCI-DSS compliant and maintains the highest standards of payment security. Invoice and billing records are maintained for accounting and service delivery purposes.

Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only with trusted service providers who assist us in delivering our services, including cloud infrastructure providers, AI service providers, payment processors, and email delivery services. All third-party providers are bound by confidentiality agreements and may only use your information for the specified purposes of delivering our services.

We may also disclose your information if required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.

Your Rights

You have full control over your personal data and can access, update, or delete your account information at any time by contacting our team. If you wish to export your data, suspend your account, or permanently delete your information, please reach out to us directly. For users in the European Union, California, and other applicable jurisdictions, you have additional rights including data portability, the right to object to processing, and the right to lodge complaints with supervisory authorities. We respond to all data subject requests within the timeframes required by applicable privacy laws.

Cookies and Tracking

Our website uses essential cookies to maintain your session and authentication state. We may use analytics tools to understand how visitors interact with our marketing pages. You can control cookie preferences through your browser settings.

Data Retention

We retain your account data and produced content for the duration of your active service relationship. Brand assets, video content, and production data are retained as long as your account remains active. Upon account termination, we will delete your data within 90 days unless retention is required for legal or accounting purposes.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you via email before the changes take effect. Your continued use of DigiMotion's services after policy updates constitutes acceptance of the revised terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@digimotion.ai.